FedEx Corporation
Memphis, TN
- Built package demand forecasting models (XGBoost, LightGBM, Prophet) on AWS SageMaker, improving volume prediction accuracy by 31% over the prior baseline and supporting hub capacity planning.
- Developed a customer complaint classification and routing system using a fine-tuned BERT model and a LangChain RAG pipeline over internal knowledge bases, reducing escalation handling time.
- Automated model retraining and versioning with SageMaker Pipelines and AWS Feature Store, using drift signals from Evidently AI to trigger retraining.
- Served real-time delivery-delay risk scores via AWS Lambda and SageMaker endpoints (50K+ daily predictions at sub-60ms latency), consumed by dispatch operations for rerouting decisions.
- Designed A/B tests and uplift analyses to evaluate customer self-service features; results informed rollout decisions.
- Built Tableau and Power BI dashboards tracking model and delivery KPIs for operations and leadership; identified ~$18K/year in AWS cost savings.